Customer quarterly returns consists of two aspects: Complaints returns and submission of long term quality levels (LTQL) for producers.

• The quarterly returns file SHALL be completed and emailed to the CARES office general@ukcares.com no later than 14 days after the quarter ends.
  • Q1 – Due 14th April
  • Q2 – Due 14th July
  • Q3 – Due 14th October
  • Q4 – Due 14th January
• The spreadsheet is provided in two formats (one is macro free if should you are having difficulties opening the version containing macros).
• The latest versions shall be downloaded from this page each quarter.
• Appropriate worksheets are to be used for data input (dependant on scope of approval).
• Bar and Coil products should be entered on separate sheets. In the case of multiple rolling mills, results can be combined into one sheet.
• Companies using non-standard sizes can use the spare rows within the tables.
• Please include both LTQL and customer complaints data in this file on relevant worksheets. Please do NOT use separate files for this information.
• If you have not produced product to the standard for which you are approved during the relevant period, please select the box on the client information sheet to indicate this. If an equivalent grade has been produced please use data from this product.
• Complaint return should cover those complaints registered within the 3 month period.

Schemes requiring complaints returns:
SRC – Appendix: 1, 1N, 2, 3, 4, 5, 7, 8, 9, 11 & 12
CPAS – Appendix: 4, 5, 6, 9, 10, 11, 13, 15, 16, 18, 19, 20, 21, 22, 23 & 24
TA – Appendix: TA1-A, TA1-B, TA1-C, TA2, TA7, TA12, TA1-F & TA15
PT – Appendix: PT3, PT6, PT7, PT8, PT10

Schemes requiring long-term quality levels to be submitted:

SRC Appendix 1	Quarterly	BS 4449	each size/ grade
SRC Appendix 1N	Quarterly	BS 4449	each size*
SRC Appendix 3	Quarterly	BS 4482 / BS4449	each size/ grade
SRC Appendix 4	Quarterly	BS 4483	each size
CPAS Appendix 3	Quarterly	ISO 14654	each size/ grade
CPAS Appendix 16	Half - yearly	BS 6744	each size
CPAS Appendix 21	Half - yearly	SS 560	each size / grade
CPAS Appendix 23	Quarterly	ISO 6935-2	each size / grade
CPAS Appendix 24	Quarterly	CS2	each size / grade
PT Appendix 8	Quarterly	BS 5896	each size**
TA Appendix 13	Half - yearly	BS 6744	each size

* if insufficient data is available to make meaningful assessment of characteristic values, previous data shall be included to ensure a minimum of 200 results are available.
**rate of testing as per standard

Downloads

 

Quarterly returns example: quarterly_returns_example.zip

Quarterly returns (no macros): quarterly_returns_sept2020v10_macrofree.zip

Quarterly returns (with macros): quarterly_returns_sept2020v10.zip

Quick guide: quick_guide_for_submitting_cares_quarterly_returns_file.zip